The other day I wrote about my plans to provide media streaming in the house. I said I had placed an order for the Xtreamer.
Well maybe I am expecting too much now that Internet companies have mostly got their arses into gear and tend to ship same day if you order early enough (except Amazon, but that’s for another rant!), but I placed my order Sunday night (8th) and it is still not here.
Of course, maybe my standards are too high but if a company is going to not post your product out immediately there should be notification, order tracking, or something. How do I know if it is due tomorrow or 3 weeks on Friday?
I emailed their contact address and was told (by automated reply) that they are posting the products out same day, and that I would not receive any more emails from them. Really? Then where is it? Is this an acceptable response?
I am starting to get a little irked, again maybe because most ebayers I deal with post out same day, as do most online retailers. Is it too much to ask to dispatch within 48h, and if not to simply let me know?
Oh well, it will arrive when it will arrive I guess, but in the mean time I can’t help but have a deflated opinion of them as a company.
UPDATE: I just chased them up and they are out of stock til the 17th and will process the order then. I have asked for a refund and they said accounts will have to get back to me! For crying out loud I have rarely seen this level of incompetence before (or maybe I am just spoiled).
I will be looking for another alternative now, maybe a small PC to run XBMC on?