A problem we are seeing on an increasing basis is ISP’s forcing you to use their SMTP server. Freeserve, Wanadoo (now Orange), BT and many other broadband providers force you to use their outgoing mail server. This isn’t a problem until you buy your own domain name.
Allow me to explain…
When you send an email it starts it’s life in Outlook (or another email program). When you hit “send” it makes it’s way over to the outgoing mail server. All ISP’s provide you with a mail server to connect to (usually mail.wanadoo.co.uk, or smtp.wanadoo.co.uk or similar).
Once the mail is there the server does a check to see if you are who you say you are and whether you are sending a legitimate email. One check that a lot of ISP’s use is to check the “from address”, and there lies the problem!
When you signed up to wanadoo (or BT) you will have been given an address similar to firstname@surname.wanadoo.co.uk and this would be your “from address”. The server checks this and sends your mail to the intended recipient.
If you purchase a domain name then of course you want to send your mail from that address, so you change the “from address” to read firstname@yourdomain.com. When you come to send an email the server doesnt recognise this address and refuses to pass on the mail.
So… you decide to circumvent this problem by connecting to the smtp server of the people who host your domain… think again, wanadoo, BT and others have actually blocked the outgoing route for you to do this (called a port, in this case number 25). So, you are stuck, you have a domain name that you can’t send email with!
SOLUTION:
At ThinkSynergy we have set up our servers to accept outgoing mail on port 2525. If you go into your email account settings (under advanced > connection) you can specify to send mail on an alternative port (see below). If you do this then you will be able to send mail without problem, no matter if you are with BT, wanadoo or whoever.
If you are experiencing the problems above and would like to host your email on our servers please get in touch.
