I admit, in the early days I used to be a fan of Microsoft. I remember for my 18th birthday I was given a copy of “The road ahead – by Bill Gates”. I swallowed it whole and was genuinely excited about the way the world would turn out with Mr Gates at the helm.  I was (and still am) impressed by how Bill got where he is, how he started out and the early decisions he made.

However, things change.

MS DOS came about (don’t forget, nobody will ever need more than 640k… yeah Bill, thanks for that!), then Windows 3.x, and I was still suitably impressed with their products. Things generally worked and there was not a lot to compare, much less compete. I was really bemused by people “messing” with OS/2 (in my mind it was the mathematical definition of half an Operating System!) when Microsoft appeared to do things better.

Not to bore you with the happenings between 1997 and 2007 I will jump ahead…

Vista… the largest contentious issue since the Iraq war. Personally I don’t hate it, but I do think Microsoft are by no means the market leader in the OS arena. I admit, I am becoming a fan of Apple, despite recognising their hardware is vastly overpriced for what it is (even if it is good!). I always used to bat for the PC team, even when I was largely turning off Microsoft. In my mind Apple has made a positive move turning to the Intel platform.

But this is a Microsoft post, not Apple, so we’ll move on.

The thing that irks me more than anything has to be the way Microsoft set “standards” using the springboard of the MS Fanboys. These are the people who appear as brainwashed as lemmings and sign up to every major software release to come out of Redmond, no matter that the quality.

Take Internet Explorer for example; Version 5 was released in 1999, with IE6 following up in 2001. At this point Firefox was non existent and only geeks in University used Mozilla and Opera. Netscape were struggling and so IE dominated the browser market. When they integrated it more and more with the OS this situation was compounded.

What is the problem with this? Nothing, I suppose, if MS went onward and upward and produced a best of breed browser, but they didn’t. Once they “won” the browser war they sat on it for 5 years! It was only with the introduction of Firefox that they finally got shook up into updating their archaic browser. The major issues people had (and still have) with IE is the fact that it is blatantly non-standard. It renders a lot of pages incorrectly and is an accessibility nightmare.

I have been having this debate for years, the usual argument is “everyone uses it”. Ok, that’s ok then! Things do seem to be changing though, which has to be a good thing (IE is now less than 80% of the browser market).

I have recently had the experience of seeing a company-wide Microsoft Fanboy. This is a whole organisation signed up to the “Redmond Treaty”, taking everything Microsoft have to offer, from TFS to Live Meeting. I have no individual issues with these products, but what I find hard to believe is the way the decision seems to have been made without considering the other alternatives.  It’s people like these that mean Microsoft does not have to work at producing a quality product at a reasonable price because they know that whatever the quality and whatever the price there are people all over the world waiting to sign up!

TFS (Team Frustration Foundation server) is another product that sparks lively debate on the net. The issue with this one is the best alternative to TFS is open source solution of Subversion, which large organisations shy away from because it’s free (and free must mean crap, right??).

I have read that:

TFS = Subversion(with apache) +  TortoiseSVN + Various other products.

On one side that seems good, on the other side do we believe it is all that… do we hell? It’s Microsoft once again telling us “how it’s going to be” and once again people are sucking it up!

Is TFS cross platform?…. NO!

Is TFS source code open and free of restrictions?… err… NO!

Is TFS licensing reasonable?… ok that’s a contentious one in itself, but I just put it in there for you to think about.

With so many companies wishing to produce cross platform code it is such a shame that the Microsoft steamroller have managed to such so many people into the .NET way, thus restricting enterprise level development purely by providing a solution that fits the latest marketing buzz-words (OO, COM, DOM, or whatever the latest acronym in the board room is). I firmly believe that the best development comes from the people who care about what they are doing (basically the open source crowd) rather than the people who are out to reap the financial rewards (Microsoft) and the people who blindly do what they are told (the MS Fanboys).

I am sure Vista will prove to be the thorn in Microsoft’s side, but the Redmond steamroller will survive it and continue to swallow up vast areas of the market with products that are overpriced and could be so much better.

I ask you this question… How many companies are there in the world who could take so long to produce an OS that is so lacking in improvements, and still know that it will sell (albeit not as well as expected) and will become once again “the standard”?

I am getting constantly disillusioned with the poor standard of service from companies in the UK. I am looking to establish a relationship with a printing firm who I can trust to handle print jobs for myself and my clients.

Firstly I tried to place an order with a print shop/ embroidery shop for a polo shirt with a logo on it. The idea was to get one done to establish quality and then order a few dozen. The company took 2 weeks to produce the design then emailed me. I looked at it and it was good but the colours were wrong. I asked them about it and they never got back to me… that’s over a month ago now.

So, I put that down to a bad supplier and went on with my search. I found a local printing establishment with whom I wished to place an order for some business cards. I went to meet the guy, he was very nice and explained the quality and the pricing well. They required slightly bigger orders than I had planned, but I was still impressed enough to stick with them. I asked the guy to email me some prices and I even emailed him once I got back to thank him for his time and remind him I needed prices… again, nothing! It’s been 2 days now and I am not going to wait anymore.

So once again I put it down to experience and march onward. I found another company whose printing comes with good reviews. I placed an order and uploaded my designs. It all looked good but then I saw their printing presses prefer PDF’s. No problem I thought, I will login to the admin panel. Wrong password! Ok I thought, I will click the “remind me” button, that didn’t work either.

To cut a long story short I emailed several email addresses and even logged a support call detailing the fact I cant login and also the fact I would like to replace the images. This was first thing yesterday and I am still awaiting a reply.

How can businesses in the UK run themselves with such disregard for the customer? I have taken an order, fulfilled a 5 page website and invoiced the customer all in the same time it has taken these companies to “not” call me back.

I guess there is a gap in the market for companies with good customer service and clear lines of communication. I can at least hope, as it’s something I have always prided myself with.

I wonder if this is the same over in the States… somehow I doubt it. Where Great Britain used to be seen as being at the forefront of professionalism I wonder if this is still the case. From what I have seen we are no longer up there at the top. On the contrary, we are mid table at best, and if we are not careful we will be facing relegation.

With the release of Outlook 2007 Microsoft are swithing their HTML rendering engine to Microsoft Word instead of Internet Explorer.

What does this mean in English? Well for the average end user probably not a lot, but if you develop newsletters (or have someone develop them for you) there is a fair chance they won’t work.

For the technical among you, here are the details:

• No background images
• No Flash
• Pretty much no CSS

Click here to read the full article

First of all it takes a lot for me to post negative comments about another company, but I feel that my experience with 123-reg.co.uk over the past week justifies this post.

As you may know, we are in the process of porting over most of our domains to bigger and better servers. As part of this process we are migrating some domains on behalf of our customers, some who registered domains with various different companies. You would think that would be a simple process, yes?…. no! First of all I transferred the domain into 123-reg and logged into the control panel expecting to see the domain there. Ok, maybe I jumped the gun a little, so I waited 24 hours, still nothing. I filled out their support form asking what was happening… 24 hours later, nothing…. 2 days later, nothing… not it’s been 1 week, 4 support forms, 1 complaint form, and 2 emails… still nothing!! Read the rest of this entry »