Fasthosts email outage… Will they ever learn?

It seems that not for the first time UK based Fasthosts Internet have experienced massive outages, this time to their email service. As reported in the UK Business Forums lots of people have found that they have lost access to their email over the past 24 hours. The situation is starting to get resolved for some users, but for many they have lost an entire days worth of email access.

This is not the first time it has happened either. Back in 2007 Fasthosts broke their email system and didn’t have reliable backups. Further back than that their backbone went down for nearly a week.

For a company that claims to provide reliable hosting and support they do not exactly have the best track record. I jumped ship with Fasthosts after one of their big outages as it cost me business. One of their flagship products is reseller hosting, encouraging customers to put all their eggs in one basket. That’s all well and good, but when things go wrong their phonelines tie up and they drop those eggs all over the floor.

This might be ok if you have some hobby sites, but if you rely on hosting for a percentage of your income I would recommend hosting with someone who does answer the phone and has people in place to fix faults fast.

Oh… one last thing… when was the last time you (or your host) did a backup of your sites and email? 😉

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