Can you put a price on being nice? The chances are you already have. When you go to a restaurant, do you sometimes tip a little bit more if the serving staff were extra nice/professional/helpful? When you shop somewhere and the assistants are nice (not pushy) and give good advice, you go back next time, right?
Although you cant always equate these experiences to exact amounts, it is easy to see the value in being “nice”.
Of course, sitting here with my coffee it is easy to say these things, and reading them you may well agree, but out in the real world, when we are running at a million miles an hour, it is not always quite so obvious.
We’ve all been there, trying to do 5 things at once, only to get an email or take a phone-call from a customer (or potential customer) with a question. That’s when we need to remember the value of being nice.
In actual fact, the value of being nice far outstrips the cost of being nice. If you go out of your way to be helpful the customer will remember it. Whether you reap the benefit of this now or later, either way it will be remembered.
The same can be applied if you are not so helpful, always remember that.
The actual cost of being helpful is zero, or close to it. If you can greet every request, every phonecall and every email in the same positive manner it really does not cost you anything, but the rewards can be immense!
So next time the phone rings or you hear the chime of a new mail arriving, remember the value of being nice, it’s worth it, I promise!